FAQs


Welcome and thank you for visiting my shop!

Feel free to contact me if you have any questions

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Enter a tracking number, and get tracking results.

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Shipping Policy

Your items will be ship out from our studio within 2-5 days after the payment is made.

We ship international via the airmail by Postal Service. 

International shipping takes a little bit longer time then domestic.

 

Fedex (Please leave phone no. for shipping)

1-3 business days prepare for ship out (2-5 days to arrive)

EMS

2-5 business days prepare for ship out (5-7 days to arrive)

Tracking Shipping

2-5 business days prepare for ship out (7-16 days to arrive)

 

*Italy only accept EMS or Fedex

 

If you hurry to get your purchase, Please consider to purchase shipping upgrade EMS it takes 5-7 days to arrive.

If the package is returned to us. Because It is not clear delivery information or not the recipient. We are not responsible for the return shipping cost. 

We are not responsible for any customs charges that arise during the inter national shipping process.

Delivery times are for guidance only and are subject to change due to unforeseen factors such as adverse weather conditions. We are not responsible for delayed, lost and stolen once your parcel shipped out But You can ask us to track your package. Please don’t hesitate to message us.

 

Refund Policy

I guarantee the quality and craftsmanship of all work. Anyway, If there is a problem with your purchase, please contact us immediately, Send us a message within 1 day after purchase the order.

Please be noted that all products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued.

 

Additional Information

The rings are made of brass with enamel 18K gold-plating surface. Please do avoid direct contact of perfume or any kind of chemical substance to the gold-plating surface to stay longer. The enamel surface does not face or wear off but do not bend the ring repeatedly or over its limit.

Welcome any custom order or wholesale request, please message me.

We happily accept Retailer / stock-list inquiries. Please message me with some information about your shop and its location. We look forward to hearing from you.

 

Thank you